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PLEASE READ THESE TROUBLESHOOTING TIPS PRIOR TO REQUESTING AN RMA# (RETURN MERCHANDISE AUTHORIZATION)
CARTRIDGE(S) WILL NOT FIT IN PRINTER
Please confirm that you have ordered and received the correct replacement cartridge(s) for your printer model. If you need help with this, please contact one of our customer service reps at customerservice@houseoftoners.com. We will respond within 24-48 hours. If the cartridges are the correct ones, please make sure that the protective clip (covers the contacts on the cartridge) has been removed prior to installing into your printer.
POOR PRINT QUALITY
After installing the cartridge, run up to three (3) print head cleaning cycles (see your printer manual or help). This keeps the nozzles clean and ensures optimal print quality. To improve print quality, place the place the print head (bottom of cartridge) downward on a damp paper towel with for 3-5 seconds until you see a black or tri-color mark appear. (If not, please contact us for a replacement).
LOW INK/EMPTY
All of our cartridges are refilled to maximum capacity, but due to programming limitations we cannot reset them.
Dell/Lexmark/HP Printers: If you receive a “low ink” or “empty” error message, you can continue printing by selecting “Dismiss,” “Ok,” or “Continue”.
Canon Printers: If an onscreen message appears saying “Low Ink” or “Empty” please press/hold the “Stop/Reset” button (upside down triangle inside a circle) for 10 seconds.
NOT RECOGNIZED
Make sure that you have removed the tape that covers the cartridge print-head and electrical contacts (if one exists). With a pencil eraser, please firmly erase over the contact strip where the chip or the gold dots are. You may also use a lint free cloth or coffee filter to gently brush over the copper strip. Once you have done either method, re-install the cartridge and follow any prompts that may appear. Lastly, if the cartridge still doesn't function, please turn off your printer and unplug it from the power source, wait 2 minutes, then plug in the printer and turn it on.
Policies & Procedures
100% SATISFACTION GUARANTEED!
If you are not completely satisfied with your purchase, we will issue an RMA# (Return Merchandise Authorization #) within 365 days from the original shipment date. To obtain an RMA# please contact our customer service department (customerservice@houseoftoners.com) before sending our product back to us. If items are returned without an RMA#, it may delay the refund process. If you have returned something, but have not received a refund, please contact us after 15 days from the date your package shows we received it.
DEFECTIVE ITEMS If you receive an item that does not meet your printing needs or expectations, you have 365 days from the original shipment date to contact us for a replacement. Please note, we do retain the right not to service a customer who abuses our return policy system. REFUND OR STORE CREDIT If you wish to return your purchase for any reason, please Link here to contact our customer service department for an RMA#. You can request an RMA# to return your items (opened or unopened) for a refund or store credit within 365 days from the original shipment date. All inkjet & laser toner cartridges that are returned must contain at least 75% of the ink or toner. We cannot accept items that have been fully used/depleted or items purchased from another website or retailer.
RETURN INSTRUCTIONS
1. Please write the RMA# you receive from our customer service department on the outside of the package. All returned items must be received within ten (10) days of the issuance of the RMA number and return instructions. Failure to do so could result in a delay of a refund or exchange. Also, to expedite your return we request that you enclose a copy of the original order receipt or packing slip as proof of purchase.
2. We do not reimburse or refund you for any shipping fees, including return shipping fees when requesting a refund or store credit. We are not responsible for lost or untraceable return shipments. We strongly recommend that you send your return using a shipping company that provides you insurance and tracking number for your package.
Please allow up to 10 business days after we receive your return for a credit to be processed.
Note: Credit card companies can take up to 30 days to process a credit.
